General Terms and Conditions for the

Hotel & Restaurant zum Ritter
Owner Laven Perinpanayagam

– for the hotel accommodation contrac –

1. SCOPE OF APPLICATION

1.1 These terms and conditions apply to contracts regarding the rental of hotel rooms for accommodation purposes, as well as all other services and supplies provided by the hotel to the customer in this context (hotel accommodation contract). The term “hotel accommodation contract” encompasses and replaces the following terms: accommodation contract, guest accommodation contract, hotel contract, hotel room contract, and corporate agreement.

1.2 Any subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, requires the prior written consent of the Hotel (in text form); Section 540 (1) sentence 2 of the German Civil Code (BGB) is hereby excluded, unless the customer is a consumer within the meaning of Sections 205 et seq. BGB.

1.3 General terms and conditions of the customer shall apply only if expressly agreed upon in advance.

2. CONCLUSION OF CONTRACT, CONTRACTING PARTIES, STATUTE OF LIMITATIONS

2.1 The contracting parties are the hotel and the customer. The contract is concluded upon the hotel’s acceptance of the customer’s request. The hotel is free to confirm the room booking in text form.

2.2 As a general rule, all claims against the hotel become time-barred one year after the statutory commencement of the limitation period. Claims for damages become time-barred five years after the claimant becomes aware of the claim, unless they are based on injury to life, body, health, or liberty. Such claims for damages become time-barred ten years after the claim arises, regardless of knowledge. These shortened limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

3. SERVICES, PRICES, PAYMENT, SET-OFF

3.1 The hotel is obliged to make the rooms booked by the customer available and to provide the agreed services. 3.2 The customer is obliged to pay the hotel’s agreed or applicable prices for the provision of the rooms and for any additional services utilized. This also applies to services commissioned by the customer—either directly or through the hotel—that are provided by third parties and paid for in advance by the hotel.

3.3 The agreed prices include the taxes and local levies applicable at the time the contract is concluded. They do not include local levies owed by the guest personally under applicable local law, such as visitor’s tax. In the event of a change in statutory VAT or the introduction, modification, or abolition of local levies regarding the services provided after the contract is concluded, the prices shall be adjusted accordingly. For contracts with consumers, this applies only if the period between the conclusion of the contract and the performance of the contract exceeds four months. 3.4 The hotel may make its consent to a customer’s request to subsequently reduce the number of booked rooms, the hotel services, or the duration of the customer’s stay conditional upon an increase in the price for the rooms and/or other hotel services.

3.5 Hotel invoices that do not specify a due date are payable without deduction within seven days of receipt. The hotel may demand immediate payment of due claims from the customer at any time. In the event of a payment default, the hotel is entitled to charge the applicable statutory default interest—currently 8% above the base interest rate, or 5% above the base interest rate for transactions involving a consumer. The hotel reserves the right to prove and claim higher damages. 3.6 The hotel is entitled to require the customer to provide a reasonable prepayment or security deposit—for example, in the form of a credit card guarantee—upon conclusion of the contract. The amount of the prepayment and the payment dates may be agreed upon in the contract in text form. Statutory provisions regarding prepayments or security deposits for package tours remain unaffected.

3.7 In justified cases—for example, if the customer is in arrears with payment or the scope of the contract is extended—the hotel is entitled, even after the contract has been concluded and up to the start of the stay, to demand an advance payment or security deposit as defined in Section 3.6 above, or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.

3.8 Furthermore, the hotel is entitled to demand a reasonable advance payment or security deposit from the customer—as defined in Section 3.6 above—at the start of and during the stay to cover existing and future claims arising from the contract, provided that such payment or deposit has not already been made in accordance with Section 3.6 and/or Section 3.7 above.

3.9 The customer may only offset a claim against a claim of the hotel if the customer’s claim is undisputed or has been established by a final, non-appealable court judgment.

4. WITHDRAWAL BY THE CUSTOMER (CANCELLATION) / FAILURE TO UTILIZE HOTEL SERVICES (NO-SHOW)

4.1 The customer may withdraw from the contract concluded with the hotel only if a right of withdrawal has been expressly reserved in the contract, if another statutory right of withdrawal exists, or if the hotel expressly consents to the withdrawal (cancellation of the contract). Any agreement regarding a reserved right of withdrawal or consent to a cancellation of the contract should be made in text form.

4.2 If a deadline for withdrawing from the contract free of charge has been agreed upon between the hotel and the customer, the customer may withdraw from the contract by that date without triggering any claims for payment or damages on the part of the hotel. The customer’s right of withdrawal expires if the customer does not exercise said right vis-à-vis the hotel by the agreed deadline.

4.3 If no right of withdrawal has been agreed upon or if such right has already expired, and if no statutory right of withdrawal or termination exists and the hotel does not consent to a cancellation of the contract, the hotel retains the right to the agreed remuneration despite the service not being utilized. The hotel must credit revenue from the rental of the rooms to other parties as well as any saved expenses. If the rooms are not rented to other parties, the hotel may apply a flat-rate deduction for saved expenses.

5. CANCELLATION TERMS

5.1 Free cancellation is possible up to two days prior to arrival (6:00 p.m. local time). For cancellations made after this time, a fee amounting to 80% of the total price will be charged. In the event of a no-show, the full amount (100% of the total price) will be charged.

6. CANCELLATION TERMS FOR GROUP BOOKINGS

6.1 For multiple bookings (3 rooms or more), free cancellation is possible up to 5 days prior to arrival. For cancellations made after this deadline, a fee amounting to 80% of the total price will be charged. In the event of a no-show, the full amount (100% of the total price) will be charged.